Core unit components
- (BSBCMM211) Apply communication skills
- (BSBOPS201) Work effectively in business environments
- (BSBPEF202) Plan and apply time management
- (BSBSUS211) Participate in sustainable work practices
- (BSBWHS211) Contribute to the health and safety of self and others
Elective unit components
Course Overview
Do you need basic office and work skills to help you get the job you want? The key to gaining and keeping a job is to have the right skills and attitudes expected of job seekers and entry level employees. This basic office and workplace skills course aims to help those with limited workplace experience gain practical skills, in a supportive educational environment.
In this course we provide a range of essential office and general business skills that almost every employer will expect to find in a new employee. These essential office and business skills include customer service, workplace health and safety, time management, communication skills and using basic office computer applications.
This entry level course is ideal for anyone that is looking to enter the workforce, or re-enter the workforce after a long absence. At the end of this course, you will have not only learnt a range of basic office and work skills but also essential “soft skills” required to work well with others, manage your time and communicate in an effective manner.
Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond and Ryde. Enrol now!
What you will learn
Course outline
In this course, you will learn:
- How to perform effectively in a business environment
- Communication skills
- Time management
- Customer service
- Business software applications
- Digital communication
- Researching using the internet
- Collecting and recording data
- Workplace Health and Safety
- Sustainable work practices
Course outcome
The goal of this course is primarily to assist students to gain sustainable employment and be able to perform effectively in entry level roles so that they can position themselves for a successful career.
The skills learnt in this course will help with job searching and in a range of other areas of life. The focus is on helping our students become employees that are valued team members in the workplace.
By the completion of the course you will be able to communicate effectively in a wide range of business situations including dealing with customers and co-workers. You will have basic computer skills that are required in almost any workplace and you will be able to manage your time in order to get optimum results.
Upon successful completion of the course, you will be issued a BSB20120 Certificate II in Workplace Skills where competency has been achieved.
What is involved
Time commitment
The completion time for the course varies according to the educational background and any relevant experience of the student.
Students should expect to do some work outside of classes that we estimate to be about equal to the time spent in class.
Assessment
Assessment (including recognition of prior learning) must:
- meet the requirements of the relevant training package or accredited course, and
- be conducted in accordance with the principles of assessment and the rules of evidence, and
- meet workplace and, where relevant, regulatory requirements.
For this course assessment will entail the following:
- Written and verbal questioning
- Practical demonstrations
What you need to know
Entry requirements
An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre enrolment process.
What you need to provide
- All course material is provided and inclusive with course fees
- Notepad and pen
Fees and government subsidies
Smart and Skilled provides government-subsidised training and higher-level courses to help you get skills to find a job and advance your career.
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled/ where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Not eligible for Subsidised Training: $3,740
Contact us today or call on 1300 845 888 to check your eligibility.
What you can do next
Study pathway
This course is a good entry into vocational training as it provides the broad range of skills that are required to build upon as you move into more specific qualifications.Upon successful completion of the BSB20120 Certificate II in Workplace Skills, you can further develop your skills by studying BSB30120 Certificate III in Business.