Core unit components
- (CHCCOM001) Provide first point of contact
- (CHCCOM005) Communicate and work in health or community services
- (CHCDIV001) Work with diverse people
- (HLTWHS001) Participate in workplace health and safety
- (BSBWOR202) Organise and complete daily work activities
Elective unit components
Course Overview
If you’re looking for a career pathway into the community services sector including aged care, disability care and child care then this Introduction to Community Services course could be for you.
Make a difference in a person’s life and have great personal satisfaction working in community services that offers a rewarding career to those passionate about helping people and bringing about change.
The Introduction to Community Services provides a pathway to entry into the workforce. This industry offers a wide range of job opportunities to people from all backgrounds and with a diverse range of skills.
This course is suitable for people from non English speaking backgrounds with little or no experience within the industry and is part of SKILLS4You, a holistic program designed to train and support migrant women into caring careers (aged care, childcare, disability care) with quality fee-free* training and wrap-around support.
It is delivered by both Community Services trainers and English teachers and is the perfect transition from English classes to full Community Services qualifications such as CHC33015 Certificate III in Individual Support (Ageing and Disability) and CHC30121 Certificate III in Early Childhood Education and Care that will help you further progress your career.
The Health Care and Social Assistance industry is the largest employing industry in Australia and has experienced continuous employment growth since 2001. In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025.
A large number of Aged, Disability and Child care roles are currently available and the sector also offer opportunities in a diverse range of organisations providing assistance such as housing, financial, mental health, disability, multicultural or family support services.
Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!
What you will learn
Course outline
In the Introduction to Community Services you will learn some of the basic tasks to work effectively in the Community Services sector. The skills include:
- Time Management
- How to Communicate in the Industry
- Safe Work Practices
- Providing First Point of Contact
The course also covers a range of foundation skills including:
- Developing a Learning Plan
- Interacting with others at Work
- Source and Use Workplace Information
- Workplace Documentation
Course outcome
At the end of this course participants will have a broad understanding of the opportunities available in the Community Services industry and some basic understanding of some of the requirements of the industry.
They will have exposure to common vocabulary and practices and the expectations for verbal and written communication and documentation.
Upon successful completion of this course you will be issued a certificate in CHC22015 Certificate II in Community Services where competency has been achieved, giving you the skills to participate in further study in preparation for employment.
What is involved
Time commitment
The course will run 2 days per week – in addition some work will be required between classes to complete the assessments.
Assessment
Assessment (including recognition of prior learning) must:
- Meet the requirements of the relevant training package or accredited course, and
- Be conducted in accordance with the principles of assessment and the rules of evidence, and
- Meet workplace and, where relevant, regulatory requirements.
For this course assessment will entail the following:
- Assessment methods include written, oral and practical tasks and and assessments. You will be informed when assessments are to take place.
Work placement
What you need to know
Entry requirements
An appropriate level of language, literacy and numeracy (LLN) skills is required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre-enrolment process.
What you need to provide
- All course material will be provided and is included in course fees.
- You will need a pen and paper for taking notes.
Fees and government subsidies
Smart and Skilled provides government-subsidised training and higher-level courses to help you get skills to find a job and advance your career.
If you're a prospective student, please visit:https://www.macquarie.nsw.edu.au/smart-and-skilled/where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Not eligible for Subsidised Training: Price on Application
Contact us today or call on 1300 845 888 to check your eligibility.
What you can do next
Career pathway
No work placement is required for this course.
Study pathway
Upon completion of the CHC22015 Certificate II in Community Services, you may go on to study CHC33015 Certificate III in Individual Support (Ageing & Disability) or CHC30121 Certificate III in Early Childhood Education and Care.
A broad range of qualifications at certificate III and above are available in areas including; Community Services, Housing, Employment Services, Mental Health, Youth Work and more.