Core unit components
- (BSBTWK201) Work effectively with others
- (SITHIND006) Source and use information on the hospitality industry
- (SITHIND007) Use hospitality skills effectively
- (SITXCCS011) Interact with customers
- (SITXCOM007) Show social and cultural sensitivity
- (SITXWHS005) Participate in safe work practices
Elective unit components
- (SITXFSA005) Use hygienic practices for food safety
- (SITXFSA006) Participate in safe food handling practices
- (SITXFIN007) Process financial transactions
- (SITHCCC025) Prepare and present sandwiches
- (SITHFAB025) Prepare and serve espresso coffee
- (SITHFAB024) Prepare and serve non-alcoholic beverages
Course Overview
Get real experience in hospitality at a commercial cafe run by Darcy St Project in partnership with Macquarie Community College!
The hospitality sector is currently facing a skills shortage and, as a result, a wide variety of jobs are available to people looking to start a career or get some casual or part time work. This hospitality course is an introductory qualification that covers the core skills required to work in hospitality. Students will gain the knowledge and hands-on experience to enable them to get a start in the industry.
The SIT20322 Certificate II in Hospitality course combines theory with the opportunity to apply new skills in a safe and supportive working environment. Firstly, our students will experience a busy hospitality environment and get the opportunity to practice skills with real customers and operational pressures at a commercial Café run by Darcy St Project. Also during the learning journey they will obtain support and guidance of experienced staff and trainers as required.
Finally students will complete at least 50 hours of work placement in a commercial café where they have the opportunity to gain practical skills under the guidance of industry mentors.
Please Note: Work placement hours are in addition to scheduled classes.
Macquarie Community College will arrange your work placement at one of the Darcy St Project commercial café’s run by an industry partner. Students will have the opportunity to select suitable shifts hey will need to complete the required hours and be assessed in the work place to complete this course.
Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!
What you will learn
Course outline
Students will gain both classroom knowledge and the opportunity to apply this in a real-life working environment. Thanks to our partnership with a commercial Café run by Darcy St Project the student will get the support of industry mentors.
Moreover, students will learn about the requirements of a commercial café environment including;
- How to keep yourself, co-workers and customers safe
- Food safety requirements and practices
- How to maintain a clean and hygienic environment
- How to interact with customers and provide excellent service
- How to make great coffee
- How to serve food and beverages
Course outcome
Students will gain a basic understanding of some of the core requirements of the hospitality industry. They will have the opportunity to put this knowledge into practice through hands on experience in a commercial hospitality environment under the guidance of experienced mentors.
At the end of the course, students will obtain both hospitality operational skills and basic industry knowledge and will be able to perform routine tasks under direct supervision.
Students will learn:
- Safe work practices for hospitality
- Food handling practices
- How to provide great customer service
- How to operate in a hospitality environment
- How to make a range of espresso coffees
- How to prepare and present food and drinks
Upon completion of the course, students will receive a SIT20322 Certificate II in Hospitality where competency has been achieved.
What is involved
Time commitment
This course involves a total of 24 days of classroom-based learning along with at least 50 hours of work placement.
In addition, there are requirements of some self-paced study outside of classroom hours. We recommend students plan for the same amount of self-paced learning as they have in the classroom. However the actual time required will depend on each student's prior skills and experience of the industry and prior educational background.
Assessment
Assessment (including recognition of prior learning) must:
- Meet the requirements of the relevant training package or accredited course, and
- Be conducted in accordance with the principles of assessment and the rules of evidence, and
- Meet workplace and, where relevant, regulatory requirements.
For this course assessment will entail the following:
- Written assessments and/or verbal assessments;
- Practical simulation and group role play;
- Independent and/or group research and class presentation;
- Work placement practical skills and observations assessment;
- Our Team will inform you about assessments schedule
What you need to know
Entry requirements
An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre-enrolment process. To enroll in this course, students need to have English communication skills at the Intermediate level.
The duties in the workplace require staff to be on their feet and working in fast moving environments so you need a basic level of health and fitness.
SITHIND005 Use hygienic practices for hospitality service is a prerequisite for other units in this course. This unit will be delivered during this course to meet the requirements.
What you need to provide
All course material is provided and inclusive with course fees.
Please bring:
- Notebook
- Pen
When undertaking work experience, students will need to wear suitable clothing and closed shoes;therefore, they should prepare accordingly.
Fees and government subsidies
Smart and Skilled provides government-subsidised training and higher-level courses to help you get skills to find a job and advance your career.
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled/ where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Not eligible for Subsidised Training: $2,940
Contact us today or call on 1300 845 888 to check your eligibility.
What you can do next
Study pathway
Upon completion of this course, you can then study a wide range of Hospitality courses at Certificate III or IV level including but not limited in areas such as;
Tourism, Commercial Cookery, Front of House, Events, Travel, Patisserie.
